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Crucial confrontations : tools for resolving broken promises, violated expectations, and bad behavior

Name: Crucial confrontations : tools for resolving broken promises, violated expectations, and bad behavior
SKU: P-CRUC-11CCA7
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Categories	Nonfiction > Economics, Business administration, Media, Communications Nonfiction > Pedagogy, Manners Economics, Business administration, Media, Communications > Other business administration Pedagogy, Manners > Manners
Coauthors	Kerry Patterson
Title	Crucial confrontations : tools for resolving broken promises, violated expectations, and bad behavior
Keywords	ihmissuhteet, konfliktit, viestintätaidot, keskustelutaito, Interpersonal Relations, Interpersonal communication, Communication in organizations, Communication in management, Interpersonal confrontation