IT service management : an introduction based on ITIL

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P-IT-S-72719A
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IT-palvelunhallinta on noussut liiketoiminnalle elintärkeäksi osa-alueeksi, jossa ITIL-pohjainen lähestymistapa auttaa varmistamaan palvelujen laadun ja niiden sujuvan yhteensovittamisen organisaation tarpeiden kanssa.

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CoauthorsJan van Bon & Mike Pieper ym.
TitleIT service management : an introduction based on ITIL
SKUP-IT-S-72719A
KeywordsInformation technology, Information resources management, Computer service industry
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