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John A. Goodman : Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits

Name: John A. Goodman : Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits
SKU: P-STRA-FC59F3
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Categories	Nonfiction > Economics, Business administration, Media, Communications Economics, Business administration, Media, Communications > Other business administration
Author	John A. Goodman
Title	Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits
SKU	P-STRA-FC59F3
Keywords	asiakaslähtöisyys, kokemukset, asiakaspalvelu, asiakkuudenhallinta, käyttöliittymät, strategiat, strategy, User interfaces (Computer systems), customer service, customer management