Karl Albrecht : At America's service : how corporations can revolutionize the way they treat their customers

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Karl Albrechtin teos tarkastelee, miten yritykset voivat mullistaa asiakaspalvelun ja vahvistaa kilpailukykyään kehittämällä työntekijöiden sekä johdon rooleja palvelualalla.

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AuthorKarl Albrecht
TitleAt America's service : how corporations can revolutionize the way they treat their customers
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