Marc Stickdorn : This is service design doing : applying service design thinking in the real world : a practitioner's handbook
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P-THIS-60D4CA
| Categories | |
|---|---|
| Author | Marc Stickdorn |
| Coauthors | Jakob Schneider & Markus Edgar Hormess ym. |
| Title | This is service design doing : applying service design thinking in the real world : a practitioner's handbook |
| SKU | P-THIS-60D4CA |
| Keywords | asiakaslähtöisyys, arvonluonti, asiakaskokemus, palvelumuotoilu, palveluliiketoiminta, Customer services, Service industries, Design thinking |