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Valarie A. Zeithaml : Delivering quality service : balancing customer perceptions and expectations

Name: Valarie A. Zeithaml : Delivering quality service : balancing customer perceptions and expectations
SKU: P-DELI-A9105E

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Categories	Nonfiction > Economics, Business administration, Media, Communications Economics, Business administration, Media, Communications > Marketing, Advertising
Author	Valarie A. Zeithaml
Coauthors	A. Parasuraman & Leonard L. Berry
Title	Delivering quality service : balancing customer perceptions and expectations
Keywords	markkinointi, asiakkaat, palvelut, asiakastyytyväisyys, laatu, asiakaspalvelu

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